Fistral Spa Guidelines

• Opening hours - Fistral Spa is open 7 days a week, 363 days a year. The swimming pool, sauna, steam room, Jacuzzi and gym are open between 7.00am and 9.00pm. Treatments can be booked between 10.00am and 6.00pm. Late night bookings available on Tuesdays and Fridays. Hours may vary.
  
• Make a day of it - You can book any treatment and upgrade your visit with the use of the facilities for £5, a two-course lunch in The Bay Bar for £10 or Champagne and Chocolates for £10.
  
• Spa Preparation - It is recommended that no alcohol is consumed immediately prior to your arrival and that you consume plenty of water following any treatments.
  
• What to bring - Robes, slippers and towels are provided on each visit.
  
• Spa Scheduling - In order to make the most of your treatment we would recommend that you arrive 20 minutes prior to your first appointment. This will allow you time to familiarise yourself with your surroundings and to enjoy our relaxation area prior to being collected by your therapist. Guest can use the pool area for an unlimited time before or after their treatment for £5pp. On busy days, we may have to shorten the treatment time for late arrivals.
  
• Arrival at the spa - You will be greeted by a member of spa staff who will explain the procedures for your visit as well as the facilities available.
  
• Spa attire - Prior to your spa treatment we would advise changing into a bath robe and slippers that are provided to allow for maximum relaxation. It is advisable to wear underwear or swimwear underneath although we can provide disposable briefs if you prefer. Please be assured that all of our therapists are highly trained and your modesty will be protected at all times.
  
• Fitness Suite attire - Guests should dress for comfort in a t-shirt or vest with stretch trousers or shorts. Trainers must be worn in the gym and for all fitness classes.
  
• Sauna/Steam room/Jacuzzi - Suitable swimwear must be worn at all times.
  
• Bar Bar - Robes may be worn in The Bay Bar however we request that guests do not wear swimwear in The Bay Bar.
  
• Spa Etiquette - Our Spa environment is one of relaxation and tranquillity. Please respect all Spa guests' right to privacy and serenity. We ask that you turn off your mobile phone whilst in the Spa.
  
• Children - In order to maintain a have of tranquillity children under 16 are not allowed to use the facilities at Fistral Spa. The indoor pool is available at The Esplanade Hotel for their enjoyment.
  
• Special considerations - Please notify our staff if you are pregnant or have any special medical considerations so that appropriate treatment can be recommended.
  
• Health Conditions - Kindly advise us of any health conditions, allergies or injuries, which could affect your treatment when making your spa reservations.
  
• Gift certificates - Gift vouchers are available for any treatment, Day Spa programme or product and are an ideal present for someone special. Gift vouchers are non refundable and must be presented to spa reception upon arrival.
  
• Cancellations - As a courtesy to other guest we ask that you provide 24 hours notice if you need to cancel or reschedule your appointment. If you cancel with less than 24 hours notice you will be subject to 50% of the treatment cost. If you give less than 12 hours notice you will be charged the full treatment cost.
  
• Your Feedback - We always appreciate customer feedback as we look to continually improve our offering. Should you wish to discuss any aspect of your treatment or experience, we ask that you request to speak to our spa manager or head therapist prior to departure.
  
• Please note, card details will be asked for at time of booking.