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Sustainability

SHARED COMMITMENT

On this page we've highlighted all of the positive steps we've taken to provide a sustainable hotel. Newquay Hotels is a family business and maintains a strong commitment to the environment and to the local economic and social community. As a company, we recognise that our operation has an impact on the environment and are committed to improving our performance through a number of policies and practices in order to ensure environmental, economic and societal sustainability.

We believe that sustainable development is an imperative aspect of business in Cornwall and have undertaken a number of policies and practices in order to ensure environmental, economic and societal sustainability and have received a Gold GTBS rating for our achievements. We have a nominated Charity of The Year, for which we host regular fundraising events.

Improving facilities on a regular basis ensures that wasteful and non-efficient facilities are either repaired or removed and replaced. A full list of energy reducing measures can be found on our website but include: 90% CFLs or LED lighting, outdoor lights with low energy alternatives and PIRs/timers, zoned heating and heat recovery pool systems, well insulated hot water tanks at 60 degrees, lagged hot pipes, percussion fittings in spa and changing rooms, timers to urinals, dual flush toilets, new, efficient dishwashers  with dosing systems, concentrate cleaning materials, chlorine products banned, reduced paper marketing, use recycled paper, encourage guests to place recyclables in bins, recycle printer cartridges, batteries, paper, cardboard, glass, tins and recyclable plastics, compactor for residual waste and cardboard, monitor energy and water usage monthly.

We support local business and ensure that the majority of our turnover remains in County by employing 100% local people, using 100% local contractors for all refurbishments and supporting local businesses for purchasing and services.

All of our staff are made fully aware of our ethos when joining the company and are encouraged to join our Green Team. We discuss Green Issues weekly and have a nominated environmental team who have undergone a BTEC in Sustainable Tourism. Our 'Go Green' brochure is distributed in all rooms which includes our Environmental Policy, things to do without a car, information on local walks, responsible visitors, cycle hire, guides to rock pools, marine environment and public transport. Our employment practices are monitored regularly to ensure they are inline with regulations. Sub-contractors and suppliers are made aware of our Environmental Management System.

The Fistral Beach and Esplanade Hotels comply with all relevant legislation and regulations that relate to health, safety and the environment and to any other requirements or guidelines to which the hotel subscribes.

ENVIRONMENTAL POLICY

As a large Cornish Company we are passionate about our local, natural environment and are committed to improving our environmental performance by:

Complying with all relevant environmental legislation and industry codes of practice

Actively working towards reducing environmental impact and prevent pollution that occurs as a result of our operation

Considering the concerns of interested parties such as guests, members, local residents, employees and regulators

Setting objectives and targets to drive continual improvement programmes, and regularly review environmental performance to ensure success

Ensuring all employees and sub contractors are aware of this policy and trained in their environmental responsibilities

Engaging suppliers and guests in environmental initiatives which support the environmental aims of the company

Making this policy available to our customers and the public on demand

This policy will be implemented within the framework of an Environmental Management System designed to meet the requirements of BS8555.

To save energy and water...

  • We have key cards for nearly all of our bedrooms which operate the electricity
  • We use 90% CFL or LED light bulbs throughout the hotel
  • Our outdoor lights use low energy bulbs and are on PIRs/timers
  • The public washrooms have sensor operated lights
  • We have zoned heating throughout the building
  • Heat recovery systems in our pool
  • We set our hot water tanks to 60 degrees and ensure they are well insulated
  • We have lagged all of our hot water pipes
  • We use recycled cellulose insulation in the spa and added additional insulation to all our cavity walls and ceilings
  • Use only FSC timber in renovations
  • We have fitted percussion fittings in the spa and changing rooms and timers to urinals, along with dual flush toilets
  • We use new, efficient dishwashers with dosing systems
  • We purchase cleaning materials in concentrate and ban chlorine products in cleaning
  • We also monitor energy and water usage on a monthly basis
  • We have small cisterns with dual flushes on toilets
  • We have fitted widgets into our showers
  • We have a towel and linen change policy whereby guests are asked to request new towels or fresh linen as they need it

To recycle...

  • We have reduced paper marketing by 40% and only use recycled paper
  • We encourage guests to place recyclables in bins by entrance or within recycling bins throughout the hotel
  • We recycle printer cartridges, batteries, paper, cardboard, glass, tins and recyclable plastics
  • We use a compactor for residual waste and cardboard

To help the local economy...

  • We ensure that the majority of our high yearly turnover remains in the County by employing 100% local people, using 100% local contractors for all refurbishments and supporting local businesses for purchasing and services.
  • In our restaurant, we make the best use of local seasonal produce in our menus and avoid individually packaged items wherever possible. Our kitchen deliveries arrive in reusable crates. And we are committed to constantly reducing the amount of waste we send to landfill
  • We have a nominated Charity of The Year, for which we host regular fundraising events
  • We support local artists via artwork displays
  • We use 100% natural and organic spa products from UK company ESPA
  • Provide in-house training for students at St. Austell College
  • We also support our employees and encourage further training across all departments, last year we helped 12 employees gain further education.
  • We also support the Newquay Discovery Map and numerous local charities
  • Local residents are very welcome within our hotel, spa and restaurant and we often put together offers specifically aimed at local residents.

To spread the word, we communicate the 'Go Green' message via...

  • Our own 'Go Green' booklet in each room. It includes our Green Policy, things to do without a car, information on local walks, advice on how to be a responsible visitor, cycle hire, guides to rock pools, marine environment and public transport
  • Our website and designated sustainable pages
  • Our green notice board
  • Coast membership
  • GTBS scheme

Recent Improvements

We actively support the local environment, economic and social communities. By investing in the hotels and constantly improving facilities on a regular basis, we ensure that wasteful and non-efficient facilities are either repaired or removed and replaced with efficient and waste / energy minimizing models. Over the last few years we have been pro-actively monitoring and reducing our energy consumption within the hotel. We have invested a large amount of money purchasing efficient equipment and training our staff to use them resourcefully.

What can you do?

In return for our commitment we ask you, our visitors, to also do your bit and join us in trying to make our hotels an environmentally friendly place to stay by following these five steps to being a sustainable visitor.

  • Reduce, Reuse, Recycle - Recycle your used newspapers, magazines, cans and plastic bottles in the bins provided around the hotel.
  • Get out of the car! Enjoy a whole host of local attractions and days out using public transport.
  • Stay Local, Eat Local, Buy Local, See Local
  • Turn off, remember to turn off the taps when you're not using them and remove your key cards from the electricity activation system when leaving your room.
  • Follow the Countryside Code

EAT CORNISH

We are committed to buying local produce and using Cornish suppliers. We have copied a list of our local suppliers below:

Beverages - St. Austell Brewery, including the Cornish Rattler Cider and Camel Valley Wines.

Ales - Skinners Brewery (Betty Stogs, Cornish Knocker and Heligan Honey) Truro 01872 245689

Water - Cornish Pure Blue Water

Meat - Brian Yates, Mr Meats Newquay 01637 875727

Fruit and Vegetables - West Country Fruit Sales Penryn 01326 372304

Fresh Fish - Bodmin Seafood

Dairy - Lillie Brothers, Falmouth, Chapel Farm Dairy

Bakery - Chaffins Country Range Foodservice, Redruth 01209 210700

Whilst you are here, why not visit a local farm shop for fresh, local produce:

Bre-Pen Farm Shop, Mawgan Porth. Tel: 01637 860420

Padstow Farm Shop, Trethillick Farm, Padstow Tel: 01841 533060

Carruan Farm Centre, St Minver, Wadebridge. Tel: 01208 869584

Great Gargus Farm, Tregony, Truro Tel: 01872 530274

CARBON OFFSETTING

It has become clear that all of us need to make our best effort to reduce our dangerous carbon emissions created from day to day life. However, it is equally clear that it is not going to be possible for any resident in the UK to completely eliminate their personal carbon footprint, this is where carbon offsetting comes in.

Carbon offsetting works by helping both individuals and businesses to assess their carbon footprint, then invest in projects around the world that save the emissions of, or absorb, an equivalent amount of CO2. Through this process, they balance out their unavoidable carbon emissions and become CarbonZero.

Visit co2balance to see how you can reduce and offset your carbon emissions ethically and credibly. Click here to visit the co2balance website.

FURTHER INFORMATION

"We are proud to be a member of Coast, a tiny but tenacious social enterprise whose aim is to work towards one planet tourism; a type of tourism which provides benefits to the people, economy and environment of Cornwall, and which operates within our social, financial and environmental means."

Visit the Coast website

Click here for more information on Green Tourism in Cornwall